How Innovation and Customer Centric Technology Are Improving Outcomes for Commercial Insurers
Insurers have focused on gathering data. The task now is to effectively analyze it in terms of customer needs and changing risk scenarios.
New insurance competitors are often bypassing traditional distribution and building more immediate relationships based on new uses of analytics and data.
New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.
As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.
As the impact of Covid affected insurers' ability to transact in traditional manners, many carriers increased their attention and investment to better communicating and transacting in the connected world.
