How Innovation and Customer Centric Technology Are Improving Outcomes for Commercial Insurers
Insurers have focused on gathering data. The task now is to effectively analyze it in terms of customer needs and changing risk scenarios.
Faster and easier ways to transact with insurers will not fade away with the easing of restrictions. Instead, insureds and prospects will expect the even faster, more convenient transaction and service capabilities from their insurers.
As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.
New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.
Insurers seeking to develop new products and solutions need to keep the end customer in mind, and be content to develop new capabilities in steps that can be deployed and tested, rather than aiming too early for complete solutions.
