03. The Forces That Affected Insurers Changed Life for Their Commercial Insureds

02. In a Virtual World, the Value Chain is Always Evolving

As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.

06. As Markets Shift, Insurers and Brokers Face New Expectations, Competitors

Successful insurers and brokers have developed relationships of trust with their insureds, but those relationships can be tested by firming markets and industrious competitors who develop new ways to provide risk solutions.

08. Commercial Distribution Is Moving Closer to the Front Lines

New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.

01. For Many Insurers, the Shutdowns Accelerated Needed Transformation

As the impact of Covid affected insurers' ability to transact in traditional manners, many carriers increased their attention and investment to better communicating and transacting in the connected world.