How Identity Management Drives Customer Experience and Reduces Risk for Commercial Insurers
Identity management is more than a customer issue, as insurers increasingly have to worry about employees' remote access to sensitive data ad processes.
Face to face business may be slower and sometimes less productive, but it also creates greater confidence about who insurers are dealing with.
Digital identity begins with determining whether the person or business is real, then authenticating that they are the right individual or business.
As digital touchpoints increase, insurers' challenge is to keep a tight reign on data and accessibility.
Insurers are exposed to identity issues at the point of application, during workflow servicing and during claims.
