COVID-19’s Impact on the Future of Insurance Claims Management
Changes brought by the pandemic brought new skills to employees and decreased labor.
Evaluating and identifying total loss claims are just one of the scenarios that are quickly becoming a largely automated process.
The pandemic forced nearly 100% adoption of photo-based estimating.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
The auto insurance giant was already moving toward a fully digital platform before the Covid disruption.
