COVID-19’s Impact on the Future of Insurance Claims Management
Changes brought by the pandemic brought new skills to employees and decreased labor.
The goal is not only to achieve touchless claims, but to retain the ability to invoke a human touch when needed.
As insurers widen their array of touchpoints, customers are wary of possible data exposures.
The video chat platform moved to a primary channel, adding speed and verifiability to the claims process.
New payment and information pathways enabled by blockchain technology are helping insurers better pursue third party claims and track payments.
