No insurer can pursue all digital initiatives, so it's wise to choose a path that emphasizes one approach over another.
The four components include using data for real-time insights, creating organizations that are agile, using those capabilities to focus on customers and pursuing innovation.
A survey on digital maturity aims to allow insurers to compare themselves to competitors and peers. It also allows them to look beyond their sector or industry to better assess their digital progress.
Technology used to be a department, then a core function, and now a key business driver. Getting there involves the entire company, including leadership at the highest levels and creativity from throughout the organization.
Many insurers begin their digital transformation by focusing on the process of selling, including distribution and quoting. Typically, that's followed by a focus on claims, then underwriting.
