07. No Finish Lines Here: Think Products, not Projects

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Insurers too often make large investments in a particular function, then move to the next topic. What was cutting edge quickly becomes standard, then obsolete. The answer is to think about continual improvement.

 

08. Technologists Who Happen to Be in the Insurance Business

Technology used to be a department, then a core function, and now a key business driver. Getting there involves the entire company, including leadership at the highest levels and creativity from throughout the organization.
 

02. Adapting to the Digital Marketplace: Customer Focus or Operational Excellence

No insurer can pursue all digital initiatives, so it's wise to choose a path that emphasizes one approach over another.
 

06. Size Is Not a Barrier to Digital Success

Adapting to today's digital environment requires agility, not mass. That favors smaller organizations and tightly focused teams. Those who learn to adapt and innovate will prevail.
 

09. Personal Beats Commercial

Even for insurers that offer both personal lines and commercial coverage, organizations have made greater strides in becoming digital personal lines insurers.