Copyright © 2021 A.M. Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED.

06. As Markets Shift, Insurers and Brokers Face New Expectations, Competitors

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Successful insurers and brokers have developed relationships of trust with their insureds, but those relationships can be tested by firming markets and industrious competitors who develop new ways to provide risk solutions.

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08. Commercial Distribution Is Moving Closer to the Front Lines

New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.
 

02. In a Virtual World, the Value Chain is Always Evolving

As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.
 

05. The Digital Bar Has Been Raised and Will Stay Raised

Faster and easier ways to transact with insurers will not fade away with the easing of restrictions. Instead, insureds and prospects will expect the even faster, more convenient transaction and service capabilities from their insurers.
 

01. For Many Insurers, the Shutdowns Accelerated Needed Transformation

As the impact of Covid affected insurers' ability to transact in traditional manners, many carriers increased their attention and investment to better communicating and transacting in the connected world.
Copyright © 2021 A.M. Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED.