10. Don't Overwork the Small-Business Insured

3:47

Expanding access to data means insurers are better positioned to identify and transact with smaller business organizations, including by smoothing the application process and requiring fewer data elements directly from customers and applications.

View the complete webinar

09. Innovating in Commercial Insurance Means Identifying, Understanding Customer Needs

Insurers seeking to develop new products and solutions need to keep the end customer in mind, and be content to develop new capabilities in steps that can be deployed and tested, rather than aiming too early for complete solutions.

06. As Markets Shift, Insurers and Brokers Face New Expectations, Competitors

Successful insurers and brokers have developed relationships of trust with their insureds, but those relationships can be tested by firming markets and industrious competitors who develop new ways to provide risk solutions.

03. The Forces That Affected Insurers Changed Life for Their Commercial Insureds

Insurers saw their worlds changed by Covid-linked restrictions, but those same developments introduced new exposures, workplace changes and business resets for insureds and prospects.

08. Commercial Distribution Is Moving Closer to the Front Lines

New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.