How Active Risk Management Drives Better Customer Engagement
Many agents focus much of their attention on their better customers, many of whom are less likely to leave.
Helping customers manage through risks means revamping customary processes and perspectives.
Active risk management puts insurers and customers ahead of the risk, avoiding losses and claims, and adding value.
Many insurance related presentations are product-focused, ignoring the unique or additional risks that insureds may face.
Small and medium commercial insurance buyers want to hear about protecting their unique exposures, not how well they fit into a pre-defined product.
