How Innovation and Customer Centric Technology Are Improving Outcomes for Commercial Insurers
New insurance competitors are often bypassing traditional distribution and building more immediate relationships based on new uses of analytics and data.
Faster and easier ways to transact with insurers will not fade away with the easing of restrictions. Instead, insureds and prospects will expect the even faster, more convenient transaction and service capabilities from their insurers.
Insurers saw their worlds changed by Covid-linked restrictions, but those same developments introduced new exposures, workplace changes and business resets for insureds and prospects.
New developments in commercial insurance distribution are coming as non-insurers incorporate coverage into their range of products and services. The challenge for insurers is to remain part of the customer's ecosystem.
As work, workers and ecosystems respond to an increasingly digital environment, insurers must remain vigilant for new opportunities to identify and attract talent and distribution opportunities.
