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08. Human Capital Beats Financial Capital

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Marya Propis, senior vice president, director of distribution and broker partnership, All Risks Ltd., said insurers' efforts to increase diversity and inclusion will pay off with more resourceful, adaptive workforces.

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04. State Stamping Offices Report Continued E&S Surge

Despite disruption from the COVID-19 pandemic, stamping offices throughout the United States report ongoing growth in the excess and surplus market, WSIA Executive Director Brady Kelley said.
 

06. Pandemic Just One More Factor in Firming Rates

Natural catastrophes, social inflation and a challenging investment environment raise the stakes for insurers that underprice business, Bryan Sanders, president, Markel Specialty and WSIA president said.
 

09. Despite Travel Restrictions, Insurance Remains a People-Oriented Business

Lou Levinson, president and chief executive officer, Lexington Insurance, said frequent, meaningful communication helps to overcome the stress of not being able to conduct business in traditional face-to-face settings.
 

07 Insurtechs Extend Their Reach Into Carriers, Distribution

Jacque Schaendorf, president and chief executive officer, Insurance House, said central functions such as policy administration and claims systems are among the first areas to be remade by the influx of technology-focused insurance entrants.