How Generative AI and ChatGPT are Reshaping the Insurance Industry
AI will free many agents from clerical functions, lowering expenses. But in times of stress, many policyholders prefer personal interactions.
Because public large language models learn from the data that users submit, insurers must be cautious about the information they expose.
Customer-facing technologies will likely gain the most as today's chatbots give way to smarter interactions.
AI will help managing general agents better mask specific risks to individual capital providers.
Insurers are experimenting with a range of use cases.
