How Generative AI and ChatGPT are Reshaping the Insurance Industry
AI will free many agents from clerical functions, lowering expenses. But in times of stress, many policyholders prefer personal interactions.
Generative AI is a natural adjunct in an industry that is focused on documents and finance.
Because public large language models learn from the data that users submit, insurers must be cautious about the information they expose.
Widening use of AI will allow insurance professionals to focus on the value-added aspects of their roles, not on mechanical functions.
Security and privacy mishaps will draw regulators deeper into the regulation of AI use in insurance.
