A panel of insurance industry experts explore how technology, artificial intelligence and other factors are impacting the way insurers think about and manage the claims process today and for years to come. This webinar was sponsored by LexisNexis Risk Solutions.

Webinar Highlights: The Future of Claims Management

LexisNexis' Brower: Insurers Must Balance Automation and Empathy

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Bill Brower, vice president of claims for LexisNexis Risk Solutions, said insurers must balance automation and customer empathy, according to its 2019 Future of Claims survey.