How the COVID-19 Pandemic Is Changing the Insurance Industry
Insurance shopping rose during the shutdown, particularly for companies not exclusively focused on direct selling.
Innovations such as accelerated underwriting once were aspirations for some insurers but have become necessities for most.
Claims activity fell in tandem with regional closures, but subsequent changes haven't been as consistent.
Like private passenger claims, commercial claims frequency fell early in the shutdowns, but rose more quickly.
Insurers' rapid responses to the shutdowns via rebates and discounts helped contain price shoppers.
