Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Individual claims and inquiries may set off suspicions, but large-scale examinations of interactions can more quickly identify and isolate exceptional activity.
Insurers and the new wave of technology based market entrants are learning that effective AI is built from the ground up, by starting with limited, defined issues and building solutions around individual issues.
AI's upward trajectory will be fueled by talent and creativity.
Enthusiasm to get started on automation should not run ahead of efforts to diagnose and measure the current status of processes.
