Automation is making an impact, but it's also the ability to make decisions that will profoundly affect insurers' operations.
Identifying and empowering younger, tech-savvy insurance recruits will help fill the talent gap and drive the next waves of insurance innovation.
Many insurers need to take inventory of the data they already have before they can decide what they need for effective automation.
Insurers and the new wave of technology based market entrants are learning that effective AI is built from the ground up, by starting with limited, defined issues and building solutions around individual issues.
Arguments over whether artificial intelligence will eliminate jobs ignores AI's ability to expand the reach of individual workers, allowing them to take on new roles and tasks.
